Erick Barrondo · Café de Guatemala
Last updated: October 27, 2026
These Terms govern use of erickbarrondo.com and purchases from our online store of coffee, jade crafts, books and kits.
By placing an order, you accept these Terms and the conditions shown before payment. You must have legal capacity to enter into a contract and provide accurate information.
Our store uses Shopify as its technology platform. Your purchase is from the store, not Shopify.
Each product page identifies its format, contents, variants, price and availability. Check the roast, grind, net weight and included quantities before purchasing.
Accessories used to illustrate use are not included unless expressly stated. Colors may vary depending on your screen.
Natural jade pieces may vary in color, veining and handcrafted finish between units. These natural differences do not remove your rights if an item arrives damaged, is unsafe or does not match what was offered.
Follow the storage, preparation, use and care instructions provided with the product or its packaging.
The checkout summary shows the products, currency applicable to the selected market, discounts, shipping and any taxes collected at checkout. Review the total before confirming. Your payment provider may apply its own currency conversion fees.
Prices and promotions may change for future purchases. We will not unilaterally change the price of a confirmed order.
Orders are subject to availability and payment validation. If we identify an inventory shortage, a material pricing or description error, or a payment issue, we will contact you to agree on a solution or cancel and refund the amount charged for items not supplied.
We will not substitute products without your consent. We may reject fraudulent or unlawful transactions.
A one-time purchase does not authorize recurring charges. Any subscription must disclose its price, frequency and cancellation conditions and obtain your express agreement before enrollment.
We operate exclusively online, without pickup or local delivery.
Orders ship from Guatemala via FedEx to destinations enabled at checkout, currently Guatemala, the continental United States and Puerto Rico.
Rates depend on weight and destination and appear before payment. Orders over 5 kg require a prior quotation.
For products marked with this timeframe:
Estimated delivery within 4 weeks of order confirmation. This timeframe includes preparation and shipping.
Classic coffees available for dispatch have delivery times that depend on the destination.
For mixed orders, review the cart notice and order confirmation. Purchasing products with different delivery timeframes does not mean they will ship separately.
Timeframes are estimates. If a delay occurs, we will inform you and address the options to wait, cancel or receive a refund as required by applicable law.
Provide a complete and accurate address and notify us of any errors promptly. Use of a carrier does not exclude our obligation to address delivery issues.
International shipments may incur duties, import taxes or carrier or customs handling charges.
These charges are not considered included in the price or shipping fee unless expressly stated before payment. We will inform you of charges and responsibilities that we can determine. We do not advertise a general tax exemption.
Free shipping promotions apply only when an order meets the displayed conditions and checkout confirms their application. Free shipping does not exempt an order from import charges.
See our Shipping Policy.
You may request cancellation before order preparation or personalization begins, where applicable.
Under our commercial policy, we do not accept change-of-mind returns, without prejudice to any mandatory right of withdrawal, warranty, return or refund under applicable law.
We assist with damaged or incorrect products and undelivered orders to arrange a replacement or refund as appropriate.
Contact us with your order number and a description of the issue. If possible, retain the packaging and provide photographs. An undelivered order does not require a return.
When it is confirmed that the product arrived damaged or that there was an error with the order, we cover the applicable return shipping. Contact us to receive return instructions.
See our Refund Policy.
No policy limits non-waivable consumer rights.
You must not use the website for unlawful activity, fraud, impersonation, distribution of malicious code or interference with its operation.
Text, photographs, designs and trademarks belong to their respective rights holders or are used with permission.
Purchasing a product does not grant rights to reproduce or commercially exploit them, except with authorization or as permitted by law.
We process personal data according to our Privacy Policy.
Shopify hosts the store and processes information to provide and improve its services. Data may be shared with Shopify and providers involved in payments, fulfillment and delivery, including providers in other countries, as described in that policy.
Visit the Shopify Privacy Portal to learn about and exercise available rights.
External services also have their own terms, without reducing our obligations to the buyer.
We undertake to address issues and meet our applicable obligations concerning products and orders. We do not guarantee uninterrupted website availability.
Nothing excludes liability that cannot legally be excluded or limits statutory warranties, rights concerning defective products, fraud or other non-waivable rights.
The laws legally applicable to the transaction apply, including mandatory consumer protections in the customer’s place of residence where applicable.
These Terms do not impose mandatory arbitration or waive access to complaint procedures or competent courts.
If a provision is invalid, the remaining provisions continue to apply to the extent permitted.
We may update these Terms for future purchases, indicating the revision date. Changes do not retroactively alter rights relating to orders already confirmed.
The Spanish and English versions are intended to express the same conditions. Any discrepancy will be resolved consistently with applicable consumer rights.
For questions, complaints or order requests, email info@erickbarrondo.com.
Include your order number where applicable. Do not send passwords or complete payment card details.
See also our Contact Information.